A new name for Strategic Design

At this time of change and transition, I have been thinking a lot about the people who have shaped my professional path. I am lucky to be able to count amongst my mentors people like Dan Hill and Steve Lennon who are both exceptional visionaries and conceptual thinkers. Both Dan and Steve are the kind … Continue reading

The Origins of Branding – Heraldry in contemporary Australia

Today, we’re going to go for a slight journey through history, looking at the symbols and forms of representation that have been used for centuries to denote familial traits, character and aspiration: the coat of arms. I am no medieval buff, and I am happy to open a wider conversation about this with the folks … Continue reading

Finding a halfway house: Can we design public services better?

Hello there again, Apologies for the long interlude, work travel and projects have been keeping me very busy and stimulated indeed. But with an extra day off work in the bag, it is time to give back to the blogging community and write up a post I’ve been pondering for quite a while now. There … Continue reading

Jamming for Public Service Design – Global Service Jam, Canberra

Hello Folks, It’s been way too long. I kind of dropped off the radar there. Eight weeks back into work and not a moment to spare. Who knew my day job would interfere so much with my newfound hobby! The important part is that I am back, for now at least, and keen to share … Continue reading

Designed to Fail: the Postal Service

I’m not a whinger, far from it. But there are some topics I cannot budge on. I’ve tried and it doesn’t work. Service design is one of the areas that I’ve recently come to be interested in9, as a key component of the soft infrastructure of the city. A service is ‘invisible’ or rather temporal … Continue reading

The Pop-Up Revolution: What online shopping means for retail

You’ve probably noticed, retail in Sydney ain’t doing too well at the moment. It doesn’t take a genius to realise that the viability of the retail model has come under serious strain and that online shopping is increasingly becoming the platform of choice for many consumers. Whereas I am a romantic, and I like the … Continue reading

Recent Discoveries from the Queen of Podcasts

Hello all out there, It’s been a little while. Sorry for letting you hanging there, I went back to work, as you can tell. Shame really, because I could have made this blogging business a full-time gig the way I was going at it!┬áSo I am back with a vengeance: I have discovered new treasures … Continue reading

Designing an equitable market for Aged Care in Australia

Baby boomers fascinate me. It’s weird, I know, but it’s true. My parents are baby boomers, baby boomers who waited a bit and had a family later in life, but baby boomers nonetheless. I find them fascinating as a generation of change, of wealth and of critical mass. By change I mean the social and … Continue reading

Being young in France (and most of Europe for that matter)

As some of you know, I am French. It’s OK, it happens to good people too. I am not actually ‘ethnically’ French but I grew up there from the tender age of 2 months and stayed until I was 18. I don’t want to spark up an assimilation debate but I am pretty sure that … Continue reading

Book Review: Work and the City, Frank Duffy, 2008

Hello again, and yes, I am at it again… With the holidays and all this free time, I’ve been able to get through a couple of books that have been on my list for what seems like a million years. I started with ‘Work and the City’ by Frank Duffy, probably because it had been … Continue reading